[{"id":"1","category":"Subscriptions","question":"How do I start a subscription?","answer":"You can subscribe online via our website by selecting your preferred publication and subscription option. Once completed, you'll receive a confirmation email.\n\nBusiness Day: https:\/\/www.businessday.co.za\/offers\/\nSunday Times: https:\/\/www.sundaytimes.timeslive.co.za\/offers\/\nFinancial Mail: https:\/\/www.financialmail.businessday.co.za\/offers\/\nSowetan: https:\/\/www.sowetan.co.za\/offers\/\nDaily Dispatch: https:\/\/www.dailydispatch.co.za\/offers\/\nThe Herald: https:\/\/www.theherald.co.za\/offers\/\nSA Home Owner: https:\/\/sahomeowner.co.za\/subscribe\/ If you need assistance, contact Customer Care on 086 052 5200, email feedback@arena.africa or WhatsApp 083 252 1149.","created_at":"2026-02-27 03:26:50"},{"id":"2","category":"Subscriptions","question":"How do I renew my subscription?","answer":"Subscriptions can be renewed online or via the renewal email sent to you.\n\nBusiness Day: https:\/\/www.businessday.co.za\/offers\/\nSunday Times: https:\/\/www.sundaytimes.timeslive.co.za\/offers\/\nFinancial Mail: https:\/\/www.financialmail.businessday.co.za\/offers\/\nSowetan: https:\/\/www.sowetan.co.za\/offers\/\nDaily Dispatch: https:\/\/www.dailydispatch.co.za\/offers\/\nThe Herald: https:\/\/www.theherald.co.za\/offers\/\nSA Home Owner: https:\/\/sahomeowner.co.za\/subscribe\/","created_at":"2026-02-27 03:26:50"},{"id":"3","category":"Subscriptions","question":"I received a renewal email \u2013 what must I do?","answer":"Click the link in the email and follow the steps to complete your renewal. If you experience any issues, contact Customer Care.","created_at":"2026-02-27 03:26:50"},{"id":"4","category":"Subscriptions","question":"How do I cancel my subscription?","answer":"Please contact Customer Care to process a cancellation. Notice periods may apply.","created_at":"2026-02-27 03:26:50"},{"id":"5","category":"Subscriptions","question":"Will I receive a refund if I cancel?","answer":"Refunds depend on your subscription terms and conditions. Customer Care can advise.","created_at":"2026-02-27 03:26:50"},{"id":"6","category":"Delivery","question":"How do I update my delivery address (Change of Address)?","answer":"You can update your delivery address on your profile. Alternatively contact Customer Care via phone, email, or WhatsApp.","created_at":"2026-02-27 03:26:50"},{"id":"7","category":"Delivery","question":"When will my address change take effect?","answer":"Address changes usually take effect approximately 2 business days.","created_at":"2026-02-27 03:26:50"},{"id":"8","category":"Delivery","question":"My paper was not delivered \u2013 what should I do?","answer":"Please report a missed delivery to Customer Care on 0860 52 52 00, email feedback@arena.africa or WhatsApp 083 252 1149.","created_at":"2026-02-27 03:26:50"},{"id":"9","category":"Delivery","question":"What time should my paper be delivered?","answer":"Delivery times vary by area and distributor, but most publications are delivered before 10am on publication days.","created_at":"2026-02-27 03:26:50"},{"id":"10","category":"Delivery","question":"I received the wrong publication \u2013 how do I report it?","answer":"Contact Customer Care 086 052 5200 and provide your subscriber details so the issue can be investigated.","created_at":"2026-02-27 03:26:50"},{"id":"11","category":"Delivery","question":"Why was there no publication on a specific date?","answer":"Some periods include planned publication breaks, such as public holidays. These are communicated where possible.","created_at":"2026-02-27 03:26:50"},{"id":"12","category":"Payments","question":"What payment methods do you accept?","answer":"Accepted payment methods include EFT, Credit Card or Debit Order. Our payment partner, Payfast keeps your card information safe and protects your information during transmissions.","created_at":"2026-02-27 03:26:50"},{"id":"13","category":"Payments","question":"My debit order failed \u2013 what should I do?","answer":"Please contact Customer Care 086 052 5200 to update your payment details and avoid service interruption.","created_at":"2026-02-27 03:26:50"},{"id":"14","category":"Digital Access","question":"How do I access the digital edition?","answer":"Use your subscription login details to access the digital edition via our website or app.","created_at":"2026-02-27 03:26:50"},{"id":"15","category":"Digital Access","question":"I forgot my password \u2013 how do I reset it?","answer":"Select \u201cForgot Password\u201d on the login page and follow the prompts. If you still need help, contact Customer Care 086 052 5200.","created_at":"2026-02-27 03:26:50"},{"id":"16","category":"Digital Access","question":"I can\u2019t log in to my digital account \u2013 what should I do?","answer":"Ensure you are using the correct email address which you used to subscribe with. If the issue persists, contact Customer Care for assistance 086 052 5200.","created_at":"2026-02-27 03:26:50"},{"id":"17","category":"Corporate","question":"How do corporate subscriptions work?","answer":"Corporate subscriptions are managed through invoicing or bulk arrangements. Customer Care can direct your query.","created_at":"2026-02-27 03:26:50"},{"id":"18","category":"Corporate","question":"Who do I contact for corporate subscription queries?","answer":"Please contact Customer Care on 086 052 5200 or email feedback@arena.africa.","created_at":"2026-02-27 03:26:50"},{"id":"19","category":"Contact","question":"How do I contact Customer Care?","answer":"You can contact Customer Care via:\n\u2022 086 052 5200\n\u2022 feedback@arena.africa\n\u2022 WhatsApp 083 252 1149","created_at":"2026-02-27 03:26:50"}]