Introduction
Welcome to our privacy policy. We are Arena Holdings (Pty) Ltd, registration no 2012/074397/07, and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal data very seriously. The purpose of this policy is to describe the way that we collect, store, use and protect data that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal data).
We have updated this policy to comply with the European Union’s GDPR, South Africa’s POPIA, and the Google Privacy Policy.
Audience
This policy applies to you if you are:
- a visitor to our website; or
- a customer who has ordered, registered for or uses the services that we provide.
Personal data
Personal data includes information collected automatically, on registration, on submission, and optional information you provide voluntarily. It excludes anonymised or de-identified information.
Common examples
- Identifying information – name, date of birth, ID number
- Contact information – phone number, email address
- Address information – physical or postal address
- Demographic information – gender, marital status
Sensitive personal data
- Financial information – bank account details
- Sensitive demographic information – race or ethnicity
- Employment information – job title, industry
Acceptance of this policy
You must accept all the terms of this policy when you register for, or use the website or any of our services...
Collection of data
On registration
- Name and surname
- Email address
- Username and password
On order
- ID number
- Postal or street address
- Telephone number
From browser
We automatically receive and record internet usage information such as IP address, browsing habits, click patterns...
Cookies
Our website uses cookies. See our cookie policy.
Web beacons
Our website may contain electronic image requests (web beacons) to count page views and access cookies...
Optional details
You may also provide additional information voluntarily, such as uploads, downloads, competition entries, or survey responses.
Recording calls
We may monitor and record any telephone calls that you make to us, unless you specifically request us not to.
Purpose for collection of data
- Services purposes – providing our services
- Marketing purposes – lawful marketing activities
- Business purposes – audit, accounting, planning
- Legal purposes – compliance, governance
Consent to collection of data
We collect data in accordance with applicable law and when you provide registration or optional information.
Use of data
Our obligations
We may use your personal data to fulfil our obligations to you...
Messages and updates
We may send administrative messages and email updates...
Targeted content
We may display targeted adverts and other relevant information based on your personal data...
Disclosure of data
Sharing
We may share your personal data with affiliates, suppliers, credit bureaus, banking partners, social media platforms, and other third parties where appropriate.
Regulators
We may disclose your personal data as required by law or governmental audit.
Law enforcement
We may disclose personal data if required by subpoena, law, or to protect safety.
No selling
We will not sell personal data.
Employees
We may disclose personal data to employees who require it to do their jobs.
Change of ownership
If we undergo a change in ownership, merger, or acquisition, we may assign rights to personal data to a successor.
Security
We take the security of personal data very seriously and comply with applicable data protection laws...
Accurate and up to date
We will try to keep the personal data we collect as accurate, complete and up to date...
Retention of data
We will only retain your personal data for as long as necessary...
Transfer to another country
We may transmit or transfer personal data outside the country in which it was collected...
Updating or removing
You may choose to correct or update the personal data you have submitted to us...
Restriction of processing
You may request that we restrict the use of your personal data...
Data portability
If you wish to transfer your data to another controller, we will facilitate this transfer...
Data breaches
We will notify our customers of any confirmed data breaches...
Limitation
We are not responsible for the privacy policies of any linked or third-party websites.
Enquiries
If you want to update or remove your personal data, restrict processing, or opt in/out of newsletters, contact us:
Complaints
If you have any complaints about the way we handle your personal data, please contact our Information Officer as set out in the PAIA Manual.
