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Introduction

Welcome to our privacy policy. We are Arena Holdings (Pty) Ltd, registration no 2012/074397/07, and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal data very seriously. The purpose of this policy is to describe the way that we collect, store, use and protect data that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal data).

We have updated this policy to comply with the European Union’s GDPR, South Africa’s POPIA, and the Google Privacy Policy.

Audience

This policy applies to you if you are:

a visitor to our website; or
a customer who has ordered, registered for or uses the services that we provide.

Personal data

Personal data includes information collected automatically, on registration, on submission, and optional information you provide voluntarily. It excludes anonymised or de-identified information.

Common examples

Identifying information – name, date of birth, ID number
Contact information – phone number, email address
Address information – physical or postal address
Demographic information – gender, marital status

Sensitive personal data

Financial information – bank account details
Sensitive demographic information – race or ethnicity
Employment information – job title, industry

Acceptance of this policy

You must accept all the terms of this policy when you register for, or use the website or any of our services...

Collection of data

On registration

Name and surname
Email address
Username and password

On order

ID number
Postal or street address
Telephone number

From browser

We automatically receive and record internet usage information such as IP address, browsing habits, click patterns...

Cookies

Our website uses cookies. See our cookie policy.

Web beacons

Our website may contain electronic image requests (web beacons) to count page views and access cookies...

Optional details

You may also provide additional information voluntarily, such as uploads, downloads, competition entries, or survey responses.

Recording calls

We may monitor and record any telephone calls that you make to us, unless you specifically request us not to.

Purpose for collection of data

Services purposes – providing our services
Marketing purposes – lawful marketing activities
Business purposes – audit, accounting, planning
Legal purposes – compliance, governance

Consent to collection of data

We collect data in accordance with applicable law and when you provide registration or optional information.

Use of data

Our obligations

We may use your personal data to fulfil our obligations to you...

Messages and updates

We may send administrative messages and email updates...

Targeted content

We may display targeted adverts and other relevant information based on your personal data...

Disclosure of data

Sharing

We may share your personal data with affiliates, suppliers, credit bureaus, banking partners, social media platforms, and other third parties where appropriate.

Regulators

We may disclose your personal data as required by law or governmental audit.

Law enforcement

We may disclose personal data if required by subpoena, law, or to protect safety.

No selling

We will not sell personal data.

Employees

We may disclose personal data to employees who require it to do their jobs.

Change of ownership

If we undergo a change in ownership, merger, or acquisition, we may assign rights to personal data to a successor.

Security

We take the security of personal data very seriously and comply with applicable data protection laws...

Accurate and up to date

We will try to keep the personal data we collect as accurate, complete and up to date...

Retention of data

We will only retain your personal data for as long as necessary...

Transfer to another country

We may transmit or transfer personal data outside the country in which it was collected...

Updating or removing

You may choose to correct or update the personal data you have submitted to us...

Restriction of processing

You may request that we restrict the use of your personal data...

Data portability

If you wish to transfer your data to another controller, we will facilitate this transfer...

Data breaches

We will notify our customers of any confirmed data breaches...

Limitation

We are not responsible for the privacy policies of any linked or third-party websites.

Enquiries

If you want to update or remove your personal data, restrict processing, or opt in/out of newsletters, contact us:

Telephone: 0860 52 52 00
Email: helpdesk@timeslive.co.za

Complaints

If you have any complaints about the way we handle your personal data, please contact our Information Officer as set out in the PAIA Manual.

DISCLAIMER AND POPIA NOTICE

The MIMS webinars are provided for educational and informational purposes only. The content of the webinars and any associated materials is not intended as, and should not be construed as, medical advice, diagnosis, or treatment. Healthcare practitioners should always exercise their own clinical judgement and consult relevant literature, professional guidelines, package inserts and/or the pharmaceutical manufacturer before making therapeutic decisions.

While every effort is made to ensure that the information presented is accurate and up to date, the webinars are provided on an “as is” basis without warranties of any kind, whether express or implied. Attendance is at your own risk. To the fullest extent permitted by South African law, Arena Holdings (Pty) Ltd, its directors, employees, affiliates, presenters, and sponsors shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or in connection with your participation in the webinars, including any reliance on the content presented.

Accreditation of a webinar for CPD/CEU purposes does not constitute endorsement by the HPCSA, SANC, SAPC, or any other regulatory body. The views expressed by presenters or sponsors are their own and do not represent the views or endorsement of Arena Holdings (Pty) Ltd.

Information provided by sponsors may include details about medicines or health products. Such information is provided independently by the sponsor and should not be interpreted as clinical advice or product promotion by Arena Holdings (Pty) Ltd.

POPIA and Data-Handling Notice

By registering for or attending the webinars, you acknowledge and agree that Arena Holdings (Pty) Ltd may collect, store, process, and use your personal information for purposes related to:

administering your webinar registration and attendance,
issuing CPD/CEU certificates,
complying with accreditation and reporting requirements,
communicating with you about the webinar and related educational offerings, and
anonymised statistical or quality-assurance analysis.

Arena Holdings (Pty) Ltd undertakes to process your personal information in accordance with the Protection of Personal Information Act (POPIA) and our Privacy Policy. Your information will not be sold or shared with unauthorised third parties. Limited information may be shared with accredited CPD bodies, presenters, or sponsors only where necessary for accreditation verification, technical support, or regulatory compliance, and always subject to appropriate safeguards – unless you have expressly indicated that the sponsor/s may contact you.

You have the right to request access to, correction of, or deletion of your personal information, as well as to object to certain forms of processing, in accordance with POPIA. Requests may be directed to samsons@mims.co.za

By registering for or attending the webinars, you acknowledge and agree to the terms of this disclaimer and POPIA notice. If you do not agree with these terms, you should not attend the webinars.

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